MyUS is looking for enthusiastic Customer Service Representatives to work within our E-Commerce Member Services. If you are passionate about E-Commerce International Business, and are focused on offering World Class Customer Service this could be just the right opportunity for you!
For over 18 years, global consumers have trusted MyUS to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
Your new career can begin right here at MyUS - join the worldwide leader in shipping consolidation and apply online today!
Responsibilities and essential job functions include, but are not limited to the following:
• Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications
• Professionally address customer issues and ensure effective and long term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention
• Process customer orders and changes according to established department policies and procedures, while demonstrating effective problem solving skills, compassion, and empathy
• Partner with the organizations sales team and recommend service enhancements, changes, and corrections as required for necessary feedback and optimal account utilization
• Maintain and enhance customer satisfaction, growth and expansion of services
• Clarify, educate, manage and explain service options, fees and processes to current and prospective customers along with billing accordingly with timely follow-up
• Reply to, create, manage and process emails, live chat, and phone communications to and from customers, vendors, and staff
• Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes
• Other duties as assigned by management
Job Info:
Department: Customer Service
Location: Sarasota, FL
Pay Rate: Hourly
Pay Type: Hourly
Benefits: MyUS Benefit Package
Employment Type: Full Time
Summary of Experience and Education:
• Prefer BA/BS in a related field of study
• Previous customer service related experience in the areas of virtual chat and email preferred
• Microsoft Suite, Live Chat, Typing 40-50 WPM, and Internet Applications experience required
• Salesforce.com experience preferred but not required
• Must be able to read, write, and speak the English language fluently
MyUS has been named to Inc. magazine's 5000 fastest-growing private companies six times since 2008, and for good reason. As the first and largest company in the industry, MyUS receives and ships over $260 million in eCommerce purchases annually, with hundreds of new members joining every day. Only MyUS has the resources, expertise, customer dedication and global experience to make shopping and shipping from the US consistently fast, dependable and affordable.
MyUS locations include its corporate distribution and operations facility in Sarasota, Florida, and a Chicago office opening in early 2015.
**This position is 2nd shift, 2:30 p.m. to 11:00 p.m., with one weekend shift required**
**Applicants are required to successfully complete a typing test and written assessment***
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