Alongside this, you work with the Brand and Customer Experience managers on defining personas, scenarios, customer journey, etc. You work closely with other members of the BX, engineering, project and product management teams.
Your job is to produce research that allows the BX team to make informed decisions in line with company goals. You'll look for ways to leverage your findings to make customers happy, drive brand loyalty, create meaningful relationships with customers, and improve product sales and market share.
Responsibilities
- Leverage available tools to design and conduct independent research on multiple aspects of how customers experience the brand
- Work with the team to prioritize research opportunities in a fast-paced, rapidly changing environment
- Understand and incorporate complex technical and business requirements into research
- Evangelize research findings through written reports and oral presentations
- Drive
product improvements based on research findings in close collaboration
with the BX, engineering, project and product managers
Requirements
- BA/BS in Computer Science, Human-Computer
Interaction, Cognitive Science, Experimental Psychology, Anthropology,
Information Science or related field (or relevant work experience in
lieu of degree)
- Effective English communication skills, both spoken and written
- Ability
to work well as a team player in a fast-paced, collaborative
environment with a wide range of people from different parts of the
business
- Ability to lead research efforts through the entire research cycle
- Excellent
knowledge of methods for gathering and analyzing UX research data (such
as usability studies, field studies, surveys, etc.)
- Excellent analytical skills, especially with regard to observation of user behavior
- Good working knowledge of statistics and the principles of experiment design
- Ability to solve complex UI design problems, take action, and drive for results in a multi-disciplinary team
- Keen attention to detail
- Ability to adhere to tight deadlines
Added advantages
- MS degree in HCI, Computer Science or related technical field
- Good understanding of HTML, JavaScript and CSS
- Good understanding of best SEO practices
- Demonstrated
experience with global research, web technology and standards, mobile
devices, usability and accessibility, internationalization and
localization
- Ability to demonstrate previous experience with e-commerce
This is a special offer, ensure to give them a well written letter to their contact mail